What is portable hotspot device (pocket wifi)?
Portable wifi device is a tiny widget that enables you, your friends and your family to get 4G/ Unlimited internet service all over Europe. You can carry in in your bag or pocket, so you can connect any time you need Wi-Fi access freely. You don’t need personal Sim Card anymore.
How can I rent portable Wi-Fi device?
You can rent online via our website in just 2 minutes. Please go to main page, choose your dates and continue. The system will direct you in every step. Please contact us via WhatsApp if you have problems in rental of pocket wifi device. +90 (545) 345 15 40
How can I contact you?
You will see WhatsApp icon on the right of every page. You can click on that icon and you can ask whatever you want to our customer relations team.
Can I take the device at airport?
Yes you can take your pocket wifi package from Istanbul Airport, Sabiha Gökçen Airport, Trabzon Airport, Bursa Office, London Heathrow Airport, Düsseldorf Airport, Milano Malpensa Airport. And you can take your device at your hotel if you wish so. Antalya Airport pick-up point will be active soon.
How can I return the device?
You can return your device at Istanbul Airport, Sabiha Gökçen Airport, Trabzon Airport, Bursa Office, London Heathrow Airport, Düsseldorf Airport, Milano Malpensa Airport. And you can leave your device at your hotel if you wish so. Antalya Airport return point will be open soon.
Is there a data limit?
When you rent your mobile hotspot from Stay In Wifi you can connect to internet with your group without limitations. There is no fair usage limit or point. 4G speed will never slow down. Personal Sim Cards have roaming charges, while Stay In Wifi not!
What kind of device can connect to portable hotspot?
Any devices that have Wi-Fi accessibility can connect. Phones, computers, ipads, game consoles, cameras or tablets.
How can I connect to the device?
So easy! Push the power button. Find the device name in Wi-Fi list. Connect with the password provided at the backside of the device. No other equipment or program is needed.
Is the battery of the pocket wifi device is enough?
Normal battery works about 5-6 hours without charging. You can use the powerbank to charge your device when you are outside. And please note that you should charge the device with home socket when you arrive your residence/hotel each day.
Can I take the Sim Card out of device?
You should not take the Sim Card out. Otherwise the connection will be lost. Please contact us via WhatsApp, if you have connection issues.
Can I use the Sim Card inside the device on my own hostpot?
Please use the mobile hotspot delivered to you by Stay In Wifi for the fastest connection and better usage.
Does the pocket wifi device have SMS or Call right?
You don’t need SMS or call right, because you have unlimited (open) internet. Via Stay In Wifi’s pocket wifi you can call or send messages via online platforms.
How many devices can connect to one device at the same time?
10 devices can connect at the same time. But please note that the speed depends on user number. Just like your internet at your home.
In case of lost or stolen devices?
Lost fee is 100 €. Please contact us if there are such issues to take a new device. You can take a look at Terms and Conditions for further information.
Consistent red light on device?
If you see consistent red light on the device, there is problem with your connection. Please contact us as soon as possible.
Lights are not seen or red light on Battery icon?
Please check the device should have full charge. After that press the power button and start the device again. The lights will come.
The device freezed. What should I do?
If the device freezed, please take out the battery and put it in its place again. The lights will come after that. Please do not remove the simcard or do not push the reset button. Otherwise you will lose the connection.
