FAQ

Can I take out the Sim Card from the device?
You should not take the Sim Card out. Otherwise the connection will be lost. If there is such circumstances please Contact Us.
Can I use the Sim Card in my own hotspot?
Please use the mobile hotspot delivered to you for the fastest connection and better usage.
Do you have any other services other than Portable Hotspot?
Some great projects are coming soon.
Do you have data (GB) limited package?
We have. Please contact us for these packages.
How many devices can connect at the same time?
10 devices can connect at the same time. But please note that the speed depends on user number. Just like your internet at your home.
Is there a data (GB) limit?
There is no fair usage limit or point. You can use however you want without thinking. There is no extra roaming charge.
What should I do to connect the device?
So easy! Push the power button. Find the device name in the Wi-Fi list. Connect with the password. No other equipment or program is needed.
Consistent red light on device
If you see consistent red light on the device, there is problem with your connection. Please contact us as soon as possible.
The device freezed
If the device freezed, please take out the battery and put it in its place again. The lights will come after that. Please do not remove the simcard or do not push the reset button.
Where can i take places?
You can take your device in these places:
Your hotel – All over Turkey, we deliver the wifi device to your hotel! We send your mobile hotspot to your hotel reception before you arrive to the hotel. You can take your internet device from hotel reception in your name.
Please note that if you are not coming Istanbul and Trabzon cities, you need to complete the reservation at least 2 days before your arrival date.
Istanbul Ataturk Airport - You can take your mobile hotspot at International Arrivals Floor, LEFT BAGGAGE (EMANET BAGAJ). 7/24 open!
Click to see LEFT BAGGAGE. (EMANET BAGAJ)
Istanbul Sabiha Gokcen Airport - You can take your mobile hotspot at International Arrivals Floor, after the gate. TOBACCO SHOP 7/24 open!
Click to see TOBACCO SHOP.
Istanbul New Airport – By 6 April our place is active. You can take your devices from LEFT BAGGAGE(EMANET BAGAJ). 7/24 open!
Click to see LEFT BAGGAGE (EMANET BAGAJ).
Trabzon Airport - You can take your mobile hotspot at International Arrivals Floor, after the gate. It is just on your right after the exit door. STAY IN WIFI OFFICE 7/24 hours open! Click to see STAYINWIFI OFFICE’s place.

Please note that you should clearly write where you want to take your mobile hotspot in the reservation step.
Airports
For the airport returns, don’t go after the passport control. There is no place to return the device there. And you cannot come back. Please return your device at selected locations BEFORE passport control.
Ataturk Airport - You can return your mobile hotspot at International Arrival Floor, PTT post Office. 7/24 open! If you have a problem to deliver the device to the post Office, you can return your device from LEFT BAGGAGE (EMANET BAGAJ) which is located at International Arrival Floor.
Sabiha Gokcen Airport: You can return your mobile hotspot at International Arrivals Floor, TOBACCO SHOP 7/24 open!
Istanbul New Airport - You can return your mobile hotspot at International Arrival Floor. You can return your device from LEFT BAGGAGE (EMANET BAGAJ).
Trabzon Airport: You can return your mobile hotspot in our STAY IN WIFI Office which is located in front of the International Arrival Gate. Name of the Office is BUFE.

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